FAQ

Shipping & Delivery

Delivery costs €9.99 for all orders.

We offer same day delivery (Monday to Friday) to Dublin and surrounding counties if we receive your order before 11am. Orders placed after 11am are processed and shedulled for next day delivery.

Once your PlantGift is processed by our delivery providers, you will receive a SMS with a live tracking link attached.

Please check your tracking link for the latest delivery updates. SMS are only sent to valid Irish mobile phone numbers.

The SMS tracking link provided will update with an ETA after 3pm once routing takes place.

Our delivery providers deliver between 3pm - 9pm.

A Same-Day drivery driver will:

1)    Knock at the delivery address. If they are unsuccessful;

2)    A call will be attempted to the number provided. If this is unsuccessful;

3)    The Driver will wait for a maximum of 5 minutes from the time of arrival; If unsuccessful;

4)    The delivery provider will reattempt to deliver your PlantGift the following day.

All orders are delivered by experienced couriers. If for some reason your PlantGift arrives badly damaged, please send a description and some images of your PlantGift to info@plantgift.ie and we will do our best to resolve the issue

We offer Click & Collect on all orders free of charge. The collection point is Knocklyon, Dublin 16

Collection times are from 10am - 6pm from Monday to Friday. All orders placed before 1pm will be available for collection after 3pm. Orders after 1pm will be available for collection the following day.

We will notify you via text or email when your order is ready and the exact collection point address.

Please call 086 061 7823 once you arrive and we will have your order ready for you.

General

All of our pots are waterproof and frostproof to -25°C.

We make handmade vinyl decals to apply custom quotes and logos. Our decals are weatherproof and will last for years

Customer satisfaction is our highest priority. Please get in touch as soon as possible if you are not satisfied with your purchase and we will do our best to remedy any issues. Please contact: info@plantgift.ie

We do not offer gift cards at this time however we will be adding this to our website shortly