FAQ

Delivery is free on all orders — across Ireland and 24 more EU countries, with no minimum spend. Every order includes tracked delivery and our healthy-arrival guarantee.

We deliver to Ireland and 24 more EU countries (25 in total). Delivery usually takes 5–8 working days from dispatch. These are estimates and can change in busy periods. We do not currently deliver to the UK, including Northern Ireland.

Once your order is dispatched you will receive an email with tracking details.

Your plants are sent directly from our partner growers by tracked courier. When your order is dispatched, you receive an email with tracking details so you can follow its journey.

If you need a status update, email info@plantgift.ie.

Plants are packed in protective boxes and sent by tracked courier. If a plant arrives damaged, diseased or in poor condition, email info@plantgift.ie within 48 hours of delivery with a few photos and we will replace or refund it under our healthy-arrival guarantee.

No. PlantGift is an online shop, so we do not offer collection or a showroom. Every order is delivered to your door.

Where a plant supports it, you can add a gift message at checkout. Look for the message option on the product page.

Live plants are perishable goods and are exempt from the standard 14-day right of withdrawal, so we do not take back live plants for change-of-mind reasons. If a plant arrives damaged or in poor condition, email info@plantgift.ie within 48 hours with photos and we will replace or refund it. Non-plant items can be returned within 14 days.

To change or cancel an order, email us as soon as possible and we will do our best to help. See our refund policy.

We do not currently offer gift cards.