Refund and Returns Policy
Terms & Conditions Policy for Returns and Refunds
At PlantGift, we are committed to delivering premium quality products and ensuring a delightful experience for every customer. Your satisfaction is at the heart of what we do, and we value your feedback to help us continuously improve.
1. Returns Policy
We strive to deliver products that meet our high standards of quality. As living organisms, plants naturally exhibit variations in appearance due to species, seasonality, and individual growth patterns. We always do our best to match your order to how it is displayed on our website.
1.1 Returns for Living Plants
Please note that under EU Consumer Law for perishable goods, living plants are generally exempt from the right of return and refund once they have been delivered in good condition. This is because their quality can deteriorate rapidly if not cared for correctly or if exposed to unsuitable conditions after leaving our care.
- Our Commitment to Quality: Despite this, we stand by the health and quality of our plants upon dispatch. If you believe your plant has arrived damaged or appears unhealthy upon delivery, please contact us within 14 days of receipt. We require you to email us a clear photo of the plant demonstrating the issue.
- Post-Transit Recovery: We understand that plants are living products and can experience some stress during transport. It is common for them to require a few days of water, light, and stable conditions in their new environment to recover their full vigor. Please allow your plant a reasonable period to acclimatize, especially if it has travelled a significant distance. All our plants are given ample nutrients in the soil, which may take a few days to become fully available to the plant.
- Resolution for Issues: If, after assessment of your photo and discussion, we determine that the plant was indeed damaged or unhealthy upon arrival, we will, at our discretion, offer a replacement, a refund for the cost of the plant, or another suitable resolution. This is provided that the initial care instructions have been adhered to upon receipt.
1.2 Returns for Non-Perishable Items (e.g., Pots, Planters, Accessories)
For non-perishable items such as pots, planters, plant food, and other accessories, you have the right to return these items within 14 days of receipt.
-
Conditions for Return:
- The item must be unused and in its original, resaleable condition.
- It must be returned in its original packaging.
- You are responsible for the cost of returning the item.
- Initiating a Return: To arrange a return for a non-perishable item, please contact us at [Your Email Address] or [Your Phone Number]. We will provide you with instructions on how to send the item back to us. Upon receipt and inspection of the returned item, we will process your refund.
2. Cancellation Policy
You have the right to cancel your order within 14 days of receiving your goods. This right of cancellation primarily applies to non-perishable items that are not exempt under consumer law.
- For Non-Perishable Goods: If you wish to exercise your right of cancellation for non-perishable items, you are obliged to retain possession of the goods and take reasonable care of them until they are returned to us.
- For Plant Orders: Due to their perishable nature, plant orders cannot be cancelled once they have been dispatched. If you wish to cancel a plant order before dispatch, please contact us immediately.
3. Our Commitment to Your Satisfaction
We are dedicated to providing you with an exceptional experience and stand by the quality of our products. Your feedback is incredibly important to us. If you have any concerns, questions, or suggestions, please do not hesitate to reach out to our customer service team at info@plantgift.ie.