Legal notice

Legal Notice

The following information is provided in compliance with Irish consumer protection legislation, the EU Consumer Rights Directive 2011/83/EU, and the EU Alternative Dispute Resolution Directive 2013/11/EU.

Trading Entity

  • Trade name: Plant Gift (operating plantgift.ie and plantgift.eu)
  • Legal form: Sole trader, registered in the Republic of Ireland
  • Contact address: Plant Gift, Knocklyon, Dublin 16, Ireland
  • Email: info@plantgift.ie
  • Live chat: available during working hours on plantgift.ie and plantgift.eu

Customer Commitment

We are committed to providing high-quality plants and a thoughtful, friendly service. If you are ever dissatisfied with a purchase, please contact us first at info@plantgift.ie — we will always endeavour to assist and resolve any issue fairly. Most queries are handled within one to three working days.

Alternative Dispute Resolution (ADR)

The European Commission's Online Dispute Resolution (ODR) platform stopped accepting new complaints in March 2025 and was shut down on 20 July 2025 under Regulation (EU) 2024/3228. There is therefore no EU ODR platform to refer you to.

As required by the EU Alternative Dispute Resolution Directive (2013/11/EU), we state our position clearly: Plant Gift is not currently committed to, and does not use, an alternative dispute resolution (ADR) entity, and we are not obliged to participate in ADR proceedings. We ask you to contact us first at info@plantgift.ie — we will always endeavour to resolve a complaint directly and fairly.

If we cannot resolve a matter between us:

  • Consumers in Ireland may contact the Competition and Consumer Protection Commission (CCPC) for information and advice on their consumer rights — www.ccpc.ie.
  • Consumers elsewhere in the EU may contact their national European Consumer Centre (ECC), part of the ECC-Net, which gives free advice and assistance on cross-border purchases within the EU.

Nothing in this section affects your statutory rights, including your right to bring a claim before the courts.

Consumer Rights — Perishable Goods

Please note: under Article 16(d) of EU Directive 2011/83/EU, the 14-day right of withdrawal does not apply to live plants and other goods that are perishable or liable to deteriorate rapidly. Our Refund Policy sets out how this works alongside our healthy-arrival guarantee, which covers damaged or defective deliveries separately and in full.

Governing Law & Jurisdiction

These terms, our Terms of Service, and any dispute relating to purchases from plantgift.ie or plantgift.eu are governed by Irish law. For EU consumers, nothing in this notice overrides mandatory consumer-protection rights afforded by the law of the consumer's country of residence.

Intellectual Property

All content on this website — including text, photographs, product imagery, blog articles, plant care guides, and site design — is copyright © Plant Gift and is protected under Irish and EU copyright law. Use of content for personal, non-commercial purposes (linking, quoting with attribution) is welcome. Commercial reuse without permission is not permitted.

Website Availability & Liability

We make reasonable efforts to keep the site available and accurate but cannot guarantee continuous uninterrupted access. We are not liable for indirect or consequential losses arising from temporary unavailability. Any product prices, descriptions or imagery shown on the site are provided in good faith but may be subject to minor variation given the natural variability of living products.

Contact for Legal or Compliance Matters

For legal enquiries, data-protection requests, or compliance questions, please email info@plantgift.ie with the subject line "Legal — [your topic]". We aim to acknowledge within one working day and respond substantively within five working days.